Customer Service Systems
1) Phone Call comes in for Customer Service
2.) Customer Will Have Option To Fill Out A “Customer Service” Ticket
At TheFingerPrintExperts.com Or Connect To A customer Service Rep
3) Customer Service Rep will go to “The FingerPrintExperts.com”
4) Customer Service Rep will click on “Customer Service” in the upper
Right hand corner
5) Customer Service will then fill out Problem Ticket and submit
Problem Ticket
6.) Level II Support Will Take Care Of It ASAP!!! (Within The Hour)
7.) Status Can Be Tracked Here Customer Service Status
Customer Service Response For TCN Invalid – For Illinois
AMFP
Hello
We are sorry to hear this, most of the time this is due to a timing issue.
However, we will be happy to take care of this for you…
AMFP
Will Have This Fixed For You ASAP!!!
We Just Have To Issue A New TCN# It Takes Two Mins…
Customer
Will I Need To Be Reprinted?
AMFP
Yes But We Have A Tech Come Right Out To You!!!
They Will Be In Contact With You To Set It Up ASAP!